2011 Phishing Scam
Consumers are being contacted by individuals who give the impression they work for financial institutions and retailers, including Suncoast Schools FCU. This is called phishing, and it is an elaborate and very polished attempt to steal money directly from consumer accounts.
Please remember that Suncoast Schools FCU will NEVER ASK YOU TO PROVIDE PERSONAL ACCOUNT INFORMATION over the phone or via email. This includes PIN, passwords, credit card or debit card account numbers, expiration dates, or other confidential information. When you are being targeted by phishing schemes, the perpetrator "blasts" calls or emails to thousands of people knowing that a small percentage will respond. The fraud is set in motion when a consumer responds with personal information. PLEASE DO NOT RESPOND.
Suncoast Schools FCU is actively monitoring this situation and cooperating with law enforcement. We actively engage in fraud prevention services, putting "rules" in place that result in calls made to members if unusual or potentially fraudulent activity occurs on an account. When these calls are placed, questions will be asked to verify your identity — such as the last 4 digits of your social security number and confirming recent transactions, but Suncoast will NEVER ask you for personal account information other than those confirming your identity. Please note the difference.
How it Works:
- Phishing is when fraudulent attempts are made by phone or email that ask you to confirm personal information, including your PIN, passwords, credit card or debit card account numbers, expiration dates, or other confidential information.
- These messages are being received by thousands of consumers, and the best way to avoid becoming a victim is NOT TO RESPOND.
- Suncoast Schools FCU will NEVER ask for personal information or ask you to CONFIRM personal information of any kind in a phone call or email. Personal information is your PIN, passwords, credit card or debit card account numbers, expiration dates, or other confidential information. Never share or verify any personal information over the phone or by email.
- The perpetrators have obtained a list or group of cell phone numbers (target victims).
- Calls are made to potential victims implying there is a problem with their debit/credit/ATM card or other issue needing attention and personal information.
- For example: Your Suncoast check card has a hold on it. Press 1 to reactivate and enter your account number. DO NOT RESPOND
- If you receive a phone call asking to verify your information, please call Suncoast at (800) 999-5887
- If you or someone in your family has provided information, contact Suncoast at (800) 999-5887 immediately so that we can monitor your account.
Questions? Call the Members Contact Center at 800.999.5887.
Please forward any suspicious phishing emails to